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Adobe also provide a free online tool which converts the content of PDF files to a format that can be understood by most screen-reader applications. The URL (Uniform Resource Locator is the web address eg http://www.widerimplications.info) of the document can be submitted either via email or web form - and the content is returned, converted either to HTML (ie standard web page format) or plain text. For more information, and full details of how to use this tool, visit their website: http://www.adobe.com
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