Issues with wider implications
Co-ordinating regulatory action and ombudsman's decision-making
Co-operation in financial services and consumer credit
- The Financial Services Authority (FSA) regulates financial services firms
- The Office of Fair Trading (OFT) is responsible for making markets work well for consumers
- The Financial Ombudsman Service resolves individual complaints by consumers
The three organisations cooperate with each other over issues with wider implications, so far as their separate and independent roles allow
These shared webpages explain:
The roles of the FSA, OFT and ombudsman service, and other ways in which they cooperate, are described in a statement of roles and responsibilities [PDF opens in new window].